REMINDER 6 Feb 2019

Please See Reminder :

Post on 6 Feb 2019 :

7. All chats that have been more than 5 hours, please set to “resolve”

8. Please follow up through FreshDesk if customer didn’t responded on Chat. IE customer having an issue with Zone already Taken. Please take initiative to create an email through FreshDesk for follow UP.  

ISProvision to-do

1. Clean up any requests on https://provision.mschosting.com/scp/login.php

• If there is a request “EXB(ID) Please Disable IP”, you would need :

• Remove the Host from Nagios
• Update the IP information on Rack Table ( http://103.82.240.54 )
• Reply the ticket on OSticket and remember to put your signature

• If there is a request “EXB(ID) Please IP Monitoring”, you would need :

• Add the host on Nagios
• Update the IP information on Rack Table (  http://103.82.240.54 )
• Reply the ticket on OSticket and remember to put your signature

• If there is a request “EXB(ID) Please Set up – Instant Dedicated Server”, you would need :

• Check the available server on GLPI ( http://glpi.idcloudhosting.com )
• Open https://docs.google.com/forms/d/1qqZLe0Lf_ft09EU7E9TvMX0PGCsFtdxbMO9k8uHEcUs ( fill up )
• Go to DC
• Console the Server to setup the OS
• Once its done, please update http://glpi.idcloudhosting.com from Available to Used
• Please update the information on RackTable http://103.82.240.54 for the public IP address and also the idrac IP

• If there is a request “EXB(ID) Please Terminate Service”, you would need to inform Johan to destroy the VPS.

• If there is a request “EXB(ID) Please Set up – Symantec Endpoint Protection Cloud”, you would need to inform Johan to setup the Symantec

• If there is a request “EXB(ID) Please Install Softaculous”, you would need :

• install the Softaculous manually ( https://server-reports.id/install-softaculous-in-cpanel/ )
• Inform customer once its done.

• If there is a request “EXB (ID) Please Arrange Sucuri Security Platform Pro”, you would need to :

• add the Site on Sucuri
• Arrange to customer to change the DNS records ( inform customer once its done ).
• If customer using our nameservers, then inform to customer about the DNS change

• If there is a request “EXB(ID) Please Install PLESK”, you would need to :

• Check the VPS template, whether is has created with Plesk. If not, reinstall the VPS with plesk template ( make sure the VPS is NEWLY created )
• Login to server with SSH, run command “plesk login”, remember to replace the IP address with the VPS IP.
• Fill UP the license key that have under WHMCS
• Access the plesk login through Internet Browser. Go to tools and Setting à IP address à Remove the OLD IP address
• Once its done, inform customer about the login information

1. If there is a request “EXB(ID) Please Install Cpanel”, you would need to :

• Check the VPS template, whether is has created with Plesk. If not, reinstall the VPS with plesk template ( make sure the VPS is NEWLY created )
• The Cpanel will be use new IP address ( no need to do anything )
• inform customer about the login information

1. If there is a request “EXB(ID) Please Setup Addon R1Soft Restore Backups”, you would inform Idham or Johan to setup the R1Soft

1. If there is a request “EXB(ID) Please Migration”, you would to arrange with customer and put the trello for the migration. Below is the Migration Template that you need to inform to customer :

We are writing this email is to inform that we have arranged for account migration at the following date.

Date: February, 26th 2017 (Sunday)
Time: 1 AM SGT start

As to improve the quality of migration, we encourage to migrate the email service at midnight ( less email activities ).  We would like to explain about the new server that you will be using :

1. New server will be use Plesk Version xxx / CPanel version xxx
2. New server will be use Qmail/Postfix ( plesk ) and CPanel will be Exim – For Plesk windows, will be use Smartermail/MailEnable

Upon the migration, you may have to change the incoming or outgoing server details on your email client like Microsoft Outlook,
Mozilla Thunderbirds or MacMail. Please ignore this, if your current setting are already same like the following instructions.

Incoming server :
mail.mydomain

Outgoing server :
smtp.mydomain

At 1 AM SGT, we will switch over the DNS. After all DNS that related with Email Service have been pointed to NEW server ( more likely about 1-2 houyrs, we will synchronise your emails content from old server to new server.

Please note these points for your reference :

1. We only migrate the email. For email contacts, filtering rules, and calendar that you have created through the webmail previously
will not be migrated.
2. If you are using POP account within your email account, there is possibility after the migration and switch over DNS all
previous emails will be re-downloaded to your email clients ie. Outlook.
3. If you have an SSL enabled within your mail settings previously, therefore you need to change the incoming server or the outgoing
server into xxxx within your Outlook.Waiting for your reply. Thank you.